How we handle your privacy

Who we are

This policy applies to Digital Wave Web Design, a web design agency serving businesses in Mandurah, Perth, Peel, and wider Western Australia. It explains how we collect, use, store, and disclose personal information through this website, enquiries, and related business communications.

For privacy questions, contact us at hello@digitalwavewebdesign.com.au.

Information we collect

We may collect personal information when you contact us, request a quote, book a chat, or otherwise interact with our website or business. This may include:

• your name, business name, email address, phone number, and location;
• details about your project, website, domain, hosting, email, or support needs;
• messages, attachments, notes, and other information you choose to send us;
• basic technical and usage information, such as browser type, device type, approximate location, pages viewed, referral source, and interactions with the site; and
• information needed for billing, project management, support, or client communication if you become a client.

We do not intentionally collect sensitive information unless you choose to provide it and it is reasonably necessary for the service you have requested.

How we collect information

We collect information directly from you when you send an email, call us, submit a form, or communicate with us about a project. We may also collect limited information automatically through cookies, analytics tools, server logs, and similar website technologies.

Google Analytics and cookies

We use Google Analytics to understand how visitors use this website and to improve content, performance, and enquiry pathways. Google Analytics may use cookies and similar technologies to collect information such as pages visited, time on site, device and browser details, approximate location, and traffic source.

Google may process this information on servers outside Australia. We do not use Google Analytics to intentionally identify individual visitors, and we do not combine analytics data with enquiry details to profile individual visitors.

You can control cookies through your browser settings. You can also learn more about how Google uses information from sites that use its services and how to opt out through Google's privacy and analytics controls.

Why we use personal information

We use personal information for purposes connected with running our website and providing web design services, including to:

• respond to enquiries and provide quotes;
• discuss, plan, deliver, and support website projects;
• manage domains, hosting, professional email, maintenance, and related services you request;
• send service-related communications and project updates;
• improve website content, usability, performance, and local service information;
• maintain business records, invoices, and legal or tax records; and
• protect the website, systems, clients, and business from spam, misuse, or security issues.

When we disclose information

We do not sell personal information. We may disclose information where reasonably necessary to:

• trusted service providers that help us operate the website, analytics, email, hosting, domains, forms, invoicing, project management, or business systems;
• professional advisers, insurers, or payment and accounting providers;
• technology platforms used to deliver services you request; or
• regulators, authorities, or other parties where required or authorised by law.

Some providers may store or process information outside Australia. Where practical, we use reputable providers and take reasonable steps to protect information handled through those services.

Storage and security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. These steps may include access controls, reputable hosted services, device and account security, and limiting access to information needed for business purposes.

No website, email, or internet transmission is completely secure. Please avoid sending sensitive information unless it is necessary for your enquiry or project.

How long we keep information

We keep personal information for as long as it is reasonably needed for the purpose it was collected, to provide services, maintain business records, resolve disputes, meet legal and tax obligations, or protect our legitimate business interests. When information is no longer needed, we take reasonable steps to delete, de-identify, or securely archive it.

Access and correction

You may ask to access or correct personal information we hold about you. Contact us at hello@digitalwavewebdesign.com.au and include enough detail for us to identify the information. We may need to verify your identity before responding.

Privacy complaints

If you have a privacy concern, please contact us first so we can review and respond. We aim to handle privacy complaints promptly and fairly. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner at oaic.gov.au.

Updates to this policy

We may update this policy from time to time to reflect changes to our website, services, technology providers, or legal requirements. The latest version will be published on this page.